Website Terms of Use.

1.PREAMBLE.

1:1.GDPR stands for ” General Data Protection Regulation”.

1:2.Definition.
1:2:1.The General Data Protection Regulation ( GDPR) ( Regulation (EU) 2016/679) is a regulation by which the European Parliament, the European Council and the European Commission intend to strengthen and unify data protection for individuals within European Union.

1:2:2.The Regulation cover both written and computerised information and the individuals’ right to see such records.It is important to note that the Regulation also cover records relating to staff, aspiring job applicants and volunteers.

1:2:3:The Regulation also relate to visitors to our website and the protection of their personal information.

2: OUR OBLIGATION.

2:1.How we use your Data.

The data we collect from you will be used to interact with you in relation to your account with The Joyce of Cleaning (Pty) Ltd, asses eligibility to support you, respond to your enquiries and send you information about our support options.

2:2.Type of data we collect.

The following types of information is collected.

a). Individual CV and Credentials Information.
We acknowledge the receipt of uploaded CV and Credentials via our website.

b). Website PDF forms.

Your contact details including names, surname, email address, fixed address, and mobile numbers to allow us to return Communication with you now and then and in the near future.

c). Personal information about visitors to our website is collected only when knowingly and voluntarily submitted for example we may need to collect such information to provide you with further Services or to answer or forward any requests or enquiries.
It is our intention that this Policy will protect your personal information from being dealt with in a way that is inconsistent with applicable privacy Laws in the United Kingdom .

d). Training Information.

Personal information, relating to online communication as this may refer to Assignment marks scored, remedial work commitments, etc.
It is also our intention that this Policy will protect your information along these lines.

e). Bookings information.

Training bookings, Intergrated Cleaning Management Programme ( ICMP) bookings, information .
It remains our intention that this Policy will protect your booking information.

2:3.We also value the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ( personal information).
This internet privacy policy governs the manner in which our personal information obtained through the website will be dealt with.

2:3.The Joyce of Cleaning (Pty) Ltd is obligated to protect and preserve the privacy of our visitors when visiting our website or communicating electronically ( WhatsApp icon/ Caller icon) with us.
This Privacy policy contains an explanation of what happens to personal data that you choose to provide to us or that we collect from you whilst you visit the website.

2:4.The Internet Privacy policy
will be reviewed periodically, so that you are updated on any changes.
We welcome your comments and suggestions/ feedback.

2:5.Our Promise.
Please be assured that your data or information is not sold to other organisations.

3: INFORMATION USAGE.
3:1.Personal information surrendered by visitors to our website is only used for the purpose for which it is intended.

3:2.In the execution of our website, we may collect and process certain data and information relating to you and your use of this website.
This data and information is outlined below.

a). Details of visits to our website and the pages and resources that are accessed, including but not limited to traffic data and other Communication data that may assist us in comprehending how visitors use this website.
b). Information that visitors provide to us as a result of filling in Forms on our website, such as when a Visitor registers for information to be provided.

c). Information provided to us when our visitors communicate with us electronically for any purpose.

3:3.Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted.Personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify contacts or bring legal action against anyone damaging, injuring or interfering ( intentionally or unintentionally) with our rights or Property, users or anyone else, who could be harmed by such activities.
Also we may disclose personal information when we believe in good faith that the Law requires disclosure.

4: DATA SECURITY.
4:1. We strive to ensure the security, integrity and Privacy of Personal information submitted to our website and we review and update our security measures in light of current technologies.
Unfortunately no data transmission over the internet can be guaranteed to be totally secure.

4:2.However we will endeavour to take all reasonable steps to protect the Personal information you may transmit to us or from the use of our website.Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

4:3.Furthermore our Employees and the Contractors who provides services related to our information systems are obliged to respect the confidentiality of any personal information held by us.However we will not be held responsible for events arising from unauthorised access to your personal information.

5: USE OF COOKIES.

We use cookies to provide you with a better experience.These cookies allow us to increase your security by storing your session ID and a way of monitoring single user access.
This aggregate, non Personal information is collected and provided to us to assist in analysing the usage of the website.

6: ACCESS TO INFORMATION.
6:1.We will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date.
If at any time you discover that information held about you is incorrect, you may contact us to have the information corrected.

6:2.In addition to our Employees and the Contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

7: RIGHTS TO RETRIEVE YOUR DATA.

7:1. It’s your Constitutional right to request a copy of the information we hold about you.
If you would like us to send this to you , please contact us by emailing info@thejoyceofcleaning.com.
We undertake some extra ID checks as a safeguard.

7:2.It is important to us that the data we hold about you is accurate and up to date.
You may request for details to be amended or even removed if they are incorrect.

7:3.You may contact the ICO via the following details in the event you are dissatisfied with our handling of your data.
https://ico.org.uk/ concerns/handling
ICO phone line -03031231113.

7:4.View our “Data Protection Regulation Certificate” from our Accreditations Page.

8: STORAGE OF INFORMATION.
When we collect data from you, we take reasonably necessary steps to ensure that it is stored securely on our systems and treated in accordance with this Privacy policy and the Requirements of GDPR